This practical and interactive programme equips HR and Admin professionals with the skills to identify workforce capability gaps and develop targeted learning solutions aligned to business needs. The programme covers strategic Training Needs Analysis (TNA), competency and skill gap identification, AI-assisted workforce analysis, and training roadmap development — enabling participants to move from ad-hoc, request-driven training toward structured, business-aligned learning interventions.

Target Participants

• HR Executives / Officers

• Admin Executives / Officers

• Supervisors

• Team Leaders

• Future Internal Trainers

Learning Objectives

To equip participants with practical knowledge and tools to:

• Conduct effective Training Needs Analysis (TNA)

• Identify workforce capability and competency gaps

Expected Benefits to Organisation

• Training investments better aligned to actual business priorities rather than ad-hoc requests

• Improved identification of competency and performance gaps across the workforce

• More structured, prioritised, and cost-effective training planning

• Enhanced internal capability to conduct TNA using both traditional and AI-assisted methods

• Stronger foundation for long-term workforce development planning

Learning Outcome

Upon completion, participants will be able to demonstrate:

• Improved TNA planning and execution

• Better competency gap identification

• Ability to use AI for workforce analysis

• Stronger training prioritisation skills

• Enhanced workforce development planning

• Greater confidence in recommending learning solutions