COURSE DETAILS

TARGET GROUP: Managers and New Managers

DURATION: 2-Day Course (14 hours)

METHOD: Physical (Hands On)

RESOURCES: Stationery, Whiteboard, Presentation Material

OVERVIEW

Effective managers today must balance operational responsibilities with the ability to lead people, drive performance, and navigate constant change. This program equips participants with the essential skills, behaviours, and mindsets required to excel as both managers and leaders. Participants will explore practical frameworks for managing people, communicating with clarity, building high‑performance teams, and driving results through accountability and ethical decision‑making. The program blends structured learning with experiential activities to help participants understand how effective management works in real‑world situations. By the end of the course, participants will be better prepared to lead teams, manage performance, and contribute to a culture of trust, collaboration, and continuous improvement.

COURSE OBJECTIVE

By the end of the program, participants will be able to understand core principles of effective management in the workplace, differentiate between different management styles and apply accordingly. The course also aims to strengthen people-management capabilities by improving communication, building trust and reinforcing accountability. Participants will also learn on ethical and responsible leadership in decision making and daily management practices.

TRAINING OUTCOMES

• Identify management leadership strengths and areas for development

• Demonstrate effective communication technique.

• Apply practical tools for motivating staff.

• Use structured approach to manage performance.

• Analyze team dynamics and adopt appropriate strategies.

• Resolve conflicts using fair and constructive approaches.

• Lead teams through change.

• Practice ethical decision making.

MODULES OUTLINE

Module 1: Effective Management in Action

Module 2: Foundations of Effective Management Leadership

Module 3: Managing People for Performance

Module 4: Effective Communication

Module 5: Team Dynamics and Collaboration

Module 6: Performance Management & Accountability

Module 7: Managing Change and Driving Results

Module 8: Ethical & Responsible Management

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